Synergy Scalable Customer Experience

Achieve a consistent customer experience.

Every interaction, every channel, every time.

Synergy Enterprise Solutions has been at the forefront of designing and managing customer experience applications and architecture since 1999.

 

Our team of consultants, engineers, developers and salespeople are highly experienced in all aspects of contact centre and customer relationship management technology.

 

We provide fit-for-purpose, best-practice technology solutions from simple implementations to large-scale complex deployments, consultancy and custom developments to help solve your business challenges.

Synergy benefits

Our Solutions and Services

Cloud Contact Centre and Telephony

Cloud Contact Centre & Telephony

Synergy Fusion powered by Twilio Flex, Genesys Cloud CX and Freshdesk Contact Centre are powerful, customisable omni-channel contact centre and telephony solutions to streamline your customer communications.

Omni-Channel Customer Engagement & Communication

Customer Relationship Management

Freshsales, Freshmarketer, Freshdesk Messaging, Synergy Messaging and Outbound Dialler solutions strive to exceed your customers’ expectations, with contextual and relevant conversations to maximise satisfaction and retention.

CRM, Helpdesk & ITSM

Helpdesk & IT Service Management

Freshdesk Omnichannel is an easy-to-use helpdesk solution that handles conversations from multiple channels to deliver exceptional customer support. Freshservice is an intelligent ITSM tool with powerful automation to increase agent efficiency.

Conversational Artificial Intelligence

Conversational Artificial Intelligence

Kore.ai helps enterprises automate business voice and digital interactions that deliver extraordinary experiences for your customers, contact centre agents and employees worldwide.

Analytics

Analytics & Employee Engagement

Datagamz is a sophisticated Analytics and Gamification platform designed to help contact centres see and understand data to drive employee engagement and enhance customer experience.

Headsets & Conderencing

Headsets & Conferencing

Jabra integrated headsets and video conferencing solutions enable your teams to work comfortably, collaborate more productively and improve customer experiences on-premise or remote.

Systems Integration & App Development

Systems Integration & App Development

Boost your organisation’s productivity, efficiency and competitiveness while reducing operational costs and security issues by bringing stand-alone sub-systems together as one functional system.

Consulting & Professional Services

Consulting & Professional Services

Our highly skilled consultants and professional services team have extensive technical knowledge and decades of hands-on experience consulting on a broad range of tech solutions to help solve your business challenges.

Managed Services

Managed Services

Our industry-leading managed services are tailored to meet the needs of your business. We can help with business hours cover on a bespoke application and 24x7x365 support on mission-critical systems.

Digicall Assist Logo

Ian and the Synergy team were instrumental in delivering an intelligent bespoke CX solution that has helped us achieve a ‘next level’ customer roadside assistance experience. Now Digicall Assist is uniquely placed in the industry to deliver innovative brand differentiation for our clients based on their individual needs. It has been a game changer.

MICHAEL CURTIN
CEO, DIGICALL ASSIST

Oxfam Logo Logo

Thanks to the collaborative efforts of the teams at Synergy Enterprise Solutions and Oxfam and the functional flexibility that Synergy Fusion provided, the transition to working from home occurred seamlessly for our support services team. It’s made a big difference to the way we work.

NANDINI GUYAROY
SUPPORTER SERVICES TEAM LEADER

Relationships Australia Queensland Logo

Synergy understood the not-for-profit space and related budget considerations really well. They had a secure, robust solution that could adapt and grow with our business. On top of that, they showed a genuine interest in building a partnership. It made the decision to partner with them easy.

JOSHUA ELLIS
HEAD OF VIRTUAL SERVICE AND TECHNOLOGY, RELATIONSHIPS AUSTRALIA QUEENSLAND

Talk to us.

Our experts can help you find the right solution for your business.