For over 20 years, Synergy has been at the forefront of enabling businesses and government agencies with customised contact centre and customer relationship management solutions to delight their customers and empower their teams.
We offer best-practice solutions from simple implementations through to large-scale complex deployments, consultancy and custom developments.
Our experienced and highly skilled team can demonstrate what tools you can use to keep pace with your customers, future proof your business and help you thrive in an ever-changing digital world.
Highly accredited and experienced team
Expertise across CRM, contact centre, CX and IT disciplines.
Customer success stories
Hundreds of successful customer projects across all industries and sizes.
Read our latest customer stories.
Local support and global reach
Australian owned and operated with teams in Australia and New Zealand.
Projects delivered worldwide.
Solutions
Cloud Contact Centre
and Telephony
Streamline your customer communications with powerful fully customisable omni-channel contact centre and telephony solutions.
Customer Relationship
Management
Engage and delight your customer at every step of their journey by managing your sales, support and marketing on a single platform.
Customer
Support
Engage with your customers on their terms across channels of their choice for a seamless customer experience.
Headsets and
Conferencing
Enable your teams to work and collaborate more productively with integrated headsets and video conferencing solutions.
IT Service
Desk
Give your agents an IT service management tool packed with powerful automations and an intuitive user interface that’s easy to use.
Messaging
and Chat
Create meaningful customer relationships with messaging and online chat that offers real-time benefits.
Sales and Marketing
Automation
Full featured sales CRM and intelligent marketing automation for better automation, faster conversions, and more sales.
Secure
Payments
Enable your business to accept credit payments over the phone in a secure, PCI-DSS compliant manner.
Services
System Integration and
Application Development
Improve productivity, reduce operational costs and speed up information flows with a holistic system integration and application development approach.
Consulting and
Professional Services
Customised services to help achieve your customer and business objectives with our highly accredited and experienced team.
Support and
Maintenance
Tailored to meet your business requirements and industry best practice including guaranteed response time, account management and customer success.
Best-in-class partnerships
Partnering with the world’s leading cloud-based technology vendors.
Thrive and future proof in the cloud
Having the right technology solution fit for your contact centre has never been more critical. No-one could have predicted the disruption of 2020; now is the time to review your current capabilities with a complimentary contact centre health check to ensure you don’t just survive but thrive in the new year and beyond.