Synergy Fusion is a fully customisable omni-channel contact centre powered by Twilio Flex, the world’s leading cloud communication platform – built to suit how you work and what you need.
Manage customer interactions from any channel
Unlimited innovation to deliver the perfect experience
Immediate visibility of the metrics that matter most
Insights to manage every conversation with context
Increase efficiency with AI assist and automation
Rapid deployment and flexibility to operate anywhere
Utilise voice, SMS, chat, social media and email
Access to your data safely and securely
Meet face to face, anywhere, any device, safely and securely
Communicate at scale via webinars and social media
Screen share and record to manage meetings effectively
Active noise-cancellation for clear conversations
Highly comfortable for long daily usage
Compatible with mobile, laptop, desktop and other devices
Streamline your customer communications with powerful fully customisable omni-channel contact centre and telephony solutions.
Engage and delight your customer at every step of their journey by managing your sales, support and marketing on a single platform.
Engage with your customers on their terms across channels of their choice for a seamless customer experience.
Enable your teams to work and collaborate more productively with integrated headsets and video conferencing solutions.
Give your agents an IT service management tool packed with powerful automations and an intuitive user interface that’s easy to use.
Create meaningful customer relationships with messaging and online chat that offers real-time benefits.
Full featured sales CRM and intelligent marketing automation for better automation, faster conversions, and more sales.
Enable your business to accept credit payments over the phone in a secure, PCI-DSS compliant manner.
Improve productivity, reduce operational costs and speed up information flows with a holistic system integration and application development approach.
Customised services to help achieve your customer and business objectives with our highly accredited and experienced team.
Tailored to meet your business requirements and industry best practice including guaranteed response time, account management and customer success.
Trusted Contact Centre and CRM experts enabling our clients to deliver a superior customer experience since 1999.
Authorised supplier to the Australian Federal Government, State Government (NSW & VIC) and New Zealand Government.
Expertise across CRM, contact centre, CX and IT disciplines – including telephony, CTI, analytics, IVRs, programming, networking.
Hundreds of successful customer projects across all industries and sizes within Australia, NZ, Asia and the UK.
Partnering with the world’s leading cloud-based technology vendors including Twilio, Genesys, Freshworks and Jabra.
100% Australia owned and operated with offices in Sydney, Melbourne and Christchurch, NZ. Projects delivered worldwide.