About us

For over 20 years, Synergy has been at the forefront of enabling businesses and government agencies with customised contact centre and customer relationship management solutions to delight their customers and empower their teams.

 

We offer best-practice solutions from simple implementations through to large-scale complex deployments, consultancy and custom developments.

 

Our experienced and highly skilled team can demonstrate what tools you can use to keep pace with your customers, future proof your business and help you thrive in an ever-changing digital world.

Customer Success Stories

Synergy has worked alongside hundreds of organisations across all industries and sizes since 1999. We deliver unparalleled expertise and provide continuous support to ensure our customers thrive in an ever-changing digital world.

Business Australia Logo White Oxfam Australia Logo White

Synergy helps Business Australia deliver a seamless customer experience.

 

READ MORE

How Synergy Fusion has enabled Oxfam Australia’s contact centre to continue operating during COVID-19.

 

READ MORE

About us

For over 20 years, Synergy has been at the forefront of enabling businesses and government agencies with customised contact centre and customer relationship management solutions to delight their customers and empower their teams.

 

We offer best-practice solutions from simple implementations through to large-scale complex deployments, consultancy and custom developments.

 

Our experienced and highly skilled team can demonstrate what tools you can use to keep pace with your customers, future proof your business and help you thrive in an ever-changing digital world.

Customer Success Stories

Synergy has worked alongside hundreds of organisations across all industries and sizes since 1999. We deliver unparalleled expertise and provide continuous support to ensure our customers thrive in an ever-changing digital world.

Business Australia Logo White

Synergy helps Business Australia deliver a seamless customer experience.

 

READ MORE

 

 

Oxfam Australia Logo White

How Synergy Fusion has enabled Oxfam Australia’s contact centre to continue operating during COVID-19.

 

READ MORE

Solutions

Cloud Contact Centre & Telephony

Cloud Contact Centre
and Telephony

Streamline your customer communications with powerful fully customisable omni-channel contact centre and telephony solutions.

Customer Relationship Management

Customer Relationship
Management

Engage and delight your customer at every step of their journey by managing your sales, support and marketing on a single platform.

Customer Support

Customer
Support

Engage with your customers on their terms across channels of their choice for a seamless customer experience.

Cloud Contact Centre & Telephony

Headsets and
Conferencing

Enable your teams to work and collaborate more productively with integrated headsets and video conferencing solutions.

IT Service Desk.

IT Service
Desk

Give your agents an IT service management tool packed with powerful automations and an intuitive user interface that’s easy to use.

Messaging and Chat

Messaging
and Chat

Create meaningful customer relationships with messaging and online chat that offers real-time benefits.

Sales and Marketing Automation

Sales and Marketing
Automation

Full featured sales CRM and intelligent marketing automation for better automation, faster conversions, and more sales.

Secure payments

Secure
Payments

Enable your business to accept credit payments over the phone in a secure, PCI-DSS compliant manner.

Services

System Integration and Application Development

System Integration and
Application Development

Improve productivity, reduce operational costs and speed up information flows with a holistic system integration and application development approach.

Consulting and Professional Services

Consulting and
Professional Services

Customised services to help achieve your customer and business objectives with our highly accredited and experienced team.

Support and Maintenance

Support and
Maintenance

Tailored to meet your business requirements and industry best practice including guaranteed response time, account management and customer success.

Best-in-class partnerships

Partnering with the world’s leading cloud-based technology vendors.

Best-in-class partnerships

Thrive and future proof in the cloud

Having the right technology solution fit for your contact centre has never been more critical. No-one could have predicted the disruption of 2020; now is the time to review your current capabilities with a complimentary contact centre health check to ensure you don’t just survive but thrive in the new year and beyond.

Talk to us.

Our experts can help you find the right solution for your business.