Every interaction, every channel, every time.
Synergy Enterprise Solutions has been at the forefront of designing and managing customer experience applications and architecture since 1999.
Our team of consultants, engineers, developers and salespeople are highly experienced in all aspects of contact centre and customer relationship management technology.
We provide fit-for-purpose, best-practice technology solutions from simple implementations to large-scale complex deployments, consultancy and custom developments to help solve your business challenges.
Our Solutions and Services
Cloud Contact Centre & Telephony
Synergy Fusion powered by Twilio Flex, Genesys Cloud CX, Freshdesk Contact Centre, Spoke Phone and Aircall are powerful, customisable omni-channel contact centre and telephony solutions to streamline your customer communications.
Customer Relationship Management
Freshsales, Freshmarketer, Freshdesk Messaging, Synergy Messaging and Outbound Dialler solutions strive to exceed your customers’ expectations, with contextual and relevant conversations to maximise satisfaction and retention.
Helpdesk & IT Service Management
Freshdesk Omnichannel is an easy-to-use helpdesk solution that handles conversations from multiple channels to deliver exceptional customer support. Freshservice is an intelligent ITSM tool with powerful automation to increase agent efficiency.
Conversational Artificial Intelligence
Kore.ai helps enterprises automate business voice and digital interactions that deliver extraordinary experiences for your customers, contact centre agents and employees worldwide.
Analytics & Employee Engagement
Datagamz is a sophisticated Analytics and Gamification platform designed to help contact centres see and understand data to drive employee engagement and enhance customer experience.
Headsets & Conferencing
Jabra integrated headsets and video conferencing solutions enable your teams to work comfortably, collaborate more productively and improve customer experiences on-premise or remote.
Systems Integration & App Development
Boost your organisation’s productivity, efficiency and competitiveness while reducing operational costs and security issues by bringing stand-alone sub-systems together as one functional system.
Consulting & Professional Services
Our highly skilled consultants and professional services team have extensive technical knowledge and decades of hands-on experience consulting on a broad range of tech solutions to help solve your business challenges.
Managed Services
Our industry-leading managed services are tailored to meet the needs of your business. We can help with business hours cover on a bespoke application and 24x7x365 support on mission-critical systems.
“
Ian and the Synergy team were instrumental in delivering an intelligent bespoke CX solution that has helped us achieve a ‘next level’ customer roadside assistance experience. Now Digicall Assist is uniquely placed in the industry to deliver innovative brand differentiation for our clients based on their individual needs. It has been a game changer.
MICHAEL CURTIN
CEO, DIGICALL ASSIST
“
Thanks to the collaborative efforts of the teams at Synergy Enterprise Solutions and Oxfam and the functional flexibility that Synergy Fusion provided, the transition to working from home occurred seamlessly for our support services team. It’s made a big difference to the way we work.
NANDINI GUYAROY
SUPPORTER SERVICES TEAM LEADER
“
Synergy understood the not-for-profit space and related budget considerations really well. They had a secure, robust solution that could adapt and grow with our business. On top of that, they showed a genuine interest in building a partnership. It made the decision to partner with them easy.