Synergy Fusion is a fully customisable omni-channel contact centre powered by Twilio Flex, the world’s leading cloud communication platform – built to suit how you work and what you need.
Manage customer interactions from any channel
Unlimited innovation to deliver the perfect experience
Immediate visibility of the metrics that matter most
Insights to manage every conversation with context
Increase efficiency with AI assist and automation
Rapid deployment and flexibility to operate anywhere
Enhanced Customer Experience
Enable your teams to work remotely
Instant Cloud Contact Centre – Communicate and manage your customers remotely
Utilise voice, SMS, chat, social media and email
Access to your data safely and securely
Conferencing – Stay connected with customers and teams
Meet face to face, anywhere, any device, safely and securely
Communicate at scale via webinars and social media
Screen share and record to manage meetings effectively
USB/Bluetooth Enabled Headsets – Ideal for remote working
Active noise-cancellation for clear conversations
Highly comfortable for long daily usage
Compatible with mobile, laptop, desktop and other devices
Solutions
Cloud Contact Centre
and Telephony
Streamline your customer communications with powerful fully customisable omni-channel contact centre and telephony solutions.
Customer Relationship
Management
Engage and delight your customer at every step of their journey by managing your sales, support and marketing on a single platform.
Customer
Support
Engage with your customers on their terms across channels of their choice for a seamless customer experience.
Headsets and
Conferencing
Enable your teams to work and collaborate more productively with integrated headsets and video conferencing solutions.
IT Service
Desk
Give your agents an IT service management tool packed with powerful automations and an intuitive user interface that’s easy to use.
Messaging
and Chat
Create meaningful customer relationships with messaging and online chat that offers real-time benefits.
Sales and Marketing
Automation
Full featured sales CRM and intelligent marketing automation for better automation, faster conversions, and more sales.
Secure
Payments
Enable your business to accept credit payments over the phone in a secure, PCI-DSS compliant manner.
Services
System Integration and
Application Development
Improve productivity, reduce operational costs and speed up information flows with a holistic system integration and application development approach.
Consulting and
Professional Services
Customised services to help achieve your customer and business objectives with our highly accredited and experienced team.
Support and
Maintenance
Tailored to meet your business requirements and industry best practice including guaranteed response time, account management and customer success.
About Synergy Enterprise Solutions
Trusted Contact Centre and CRM experts enabling our clients to deliver a superior customer experience since 1999.
Authorised supplier to the Australian Federal Government, State Government (NSW & VIC) and New Zealand Government.
Highly Accredited and
Experienced Team
Expertise across CRM, contact centre, CX and IT disciplines – including telephony, CTI, analytics, IVRs, programming, networking.
Customer Success
Stories
Hundreds of successful customer projects across all industries and sizes within Australia, NZ, Asia and the UK.
Best in Class
Partnerships
Partnering with the world’s leading cloud-based technology vendors including Twilio, Genesys, Freshworks and Jabra.
Local Support
and Global Reach
100% Australia owned and operated with offices in Sydney, Melbourne and Christchurch, NZ. Projects delivered worldwide.