Achieve a consistent customer experience.
Every interaction, every channel, every time.
Synergy Enterprise Solutions has been at the forefront of designing and managing customer experience applications and architecture since 1999.
Our team of consultants, engineers, developers and salespeople are highly experienced in all aspects of contact centre and customer relationship management technology.
We provide fit-for-purpose, best-practice technology solutions from simple implementations to large-scale complex deployments, consultancy and custom developments to help solve your business challenges.
Our Solutions and Services
Cloud Contact Centre & Telephony
Synergy Fusion powered by Twilio Flex, Genesys Cloud CX, Freshdesk Contact Centre and Spoke Phone are powerful, customisable omni-channel contact centre and telephony solutions to streamline your customer communications.
Customer Relationship Management
Freshsales, Freshmarketer, Freshdesk Messaging, Synergy Messaging and Outbound Dialler solutions strive to exceed your customers’ expectations, with contextual and relevant conversations to maximise satisfaction and retention.
Helpdesk & IT Service Management
Freshdesk Omnichannel is an easy-to-use helpdesk solution that handles conversations from multiple channels to deliver exceptional customer support. Freshservice is an intelligent ITSM tool with powerful automation to increase agent efficiency.
Analytics & Employee Engagement
Datagamz is a sophisticated Analytics and Gamification platform designed to help contact centres see and understand data to drive employee engagement and enhance customer experience.
Headsets & Conferencing
Jabra integrated headsets and video conferencing solutions enable your teams to work comfortably, collaborate more productively and improve customer experiences on-premise or remote.
Systems Integration & App Development
Boost your organisation’s productivity, efficiency and competitiveness while reducing operational costs and security issues by bringing stand-alone sub-systems together as one functional system.
Consulting & Professional Services
Our highly skilled consultants and professional services team have extensive technical knowledge and decades of hands-on experience consulting on a broad range of tech solutions to help solve your business challenges.
Managed Services
Our industry-leading managed services are tailored to meet the needs of your business. We can help with business hours cover on a bespoke application and 24x7x365 support on mission-critical systems.
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Synergy Enterprise Solutions were pivotal in shaping the strategy, managing a rapid formal request to market, and overseeing the complete transformation program. Their expertise and in-depth knowledge and support was invaluable to the success of our digital transformation.
CONRAD MACKENZIE
ex CHIEF DIGITAL OFFICER
“
Synergy was great from the start, they were very responsive and understood our needs. They mapped out the project in stages which really helped create a clear path to success. I would certainly recommend them as a professional and quality outfit who are eager to please and offer great support.
NEIL HOLLINGWORTH
GENERAL MANAGER, SYSTEMS AND TECH
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Thanks to the collaborative efforts of the teams at Synergy Enterprise Solutions and Oxfam and the functional flexibility that Synergy Fusion provided, the transition to working from home occurred seamlessly for our support services team. It’s made a big difference to the way we work.