Streamline your customer service and communications

Synergy Fusion is a fully customisable omni-channel contact centre powered by Twilio Flex, the world’s leading cloud communication platform – built to suit how you work and what you need.

Manage customer interactions from any channel

Unlimited innovation to deliver the perfect experience

Immediate visibility of the metrics that matter most

Insights to manage every conversation with context

Increase efficiency with AI assist and automation

Rapid deployment and flexibility to operate anywhere

Enhanced Customer Experience

Omni-Channel Engagement and Interaction Management

Omni-Channel Engagement and Interaction Management

Enable your teams to work remotely

Instant Cloud Contact Centre – Communicate and manage your customers remotely

Utilise voice, SMS, chat, social media and email

Access to your data safely and securely

Conferencing – Stay connected with customers and teams

Meet face to face, anywhere, any device, safely and securely

Communicate at scale via webinars and social media

Screen share and record to manage meetings effectively

USB/Bluetooth Enabled Headsets – Ideal for remote working

Active noise-cancellation for clear conversations

Highly comfortable for long daily usage

Compatible with mobile, laptop, desktop and other devices

Solutions

Cloud Contact Centre & Telephony

Cloud Contact Centre
and Telephony

Streamline your customer communications with powerful fully customisable omni-channel contact centre and telephony solutions.

Customer Relationship Management

Customer Relationship
Management

Engage and delight your customer at every step of their journey by managing your sales, support and marketing on a single platform.

Customer Support

Customer
Support

Engage with your customers on their terms across channels of their choice for a seamless customer experience.

Cloud Contact Centre & Telephony

Headsets and
Conferencing

Enable your teams to work and collaborate more productively with integrated headsets and video conferencing solutions.

IT Service Desk.

IT Service
Desk

Give your agents an IT service management tool packed with powerful automations and an intuitive user interface that’s easy to use.

Messaging and Chat

Messaging
and Chat

Create meaningful customer relationships with messaging and online chat that offers real-time benefits.

Sales and Marketing Automation

Sales and Marketing
Automation

Full featured sales CRM and intelligent marketing automation for better automation, faster conversions, and more sales.

Secure payments

Secure
Payments

Enable your business to accept credit payments over the phone in a secure, PCI-DSS compliant manner.

Services

System Integration and Application Development

System Integration and
Application Development

Improve productivity, reduce operational costs and speed up information flows with a holistic system integration and application development approach.

Consulting and Professional Services

Consulting and
Professional Services

Customised services to help achieve your customer and business objectives with our highly accredited and experienced team.

Support and Maintenance

Support and
Maintenance

Tailored to meet your business requirements and industry best practice including guaranteed response time, account management and customer success.

About Synergy Enterprise Solutions

Trusted CRM and Contact Centre experts enabling our clients to deliver a superior customer experience since 1999.
Authorised supplier to the Australian Federal Government, State Government (NSW & VIC) and New Zealand Government.

Highly accredited and experienced team

Highly Accredited and
Experienced Team

Expertise across CRM, contact centre, CX and IT disciplines – including telephony, CTI, analytics, IVRs, programming, networking.

Customer Success Stories

Customer Success
Stories

Hundreds of successful customer projects across all industries and sizes within Australia, NZ, Asia and the UK.

Best in Class Partnerships

Best in Class
Partnerships

Partnering with the world’s leading cloud-based technology vendors including Twilio, Genesys, Freshworks and Jabra.

Local Support and Global Reach

Local Support
and Global Reach

100% Australia owned and operated with offices in Sydney, Melbourne and Christchurch, NZ. Projects delivered worldwide.

Talk to us.

Our experts can help you find the right solution for your business.