24 Jul Maurice Blackburn
Synergy implemented a fully automated language services contact centre solution using Twilio Flex in three weeks—that’s 80% quicker than our legacy platform....
Customer Stories
23 Oct The Hello Co.
Synergy implemented a fully automated language services contact centre solution using Twilio Flex in three weeks—that’s 80% quicker than our legacy platform....
14 Mar Selwyn District Council
SDC began working with Synergy Enterprise Solutions and Freshworks to introduce a flexible, easy-to-use, and cost-effective solution that could better support its organisational transformation goals....
27 Nov Tasman District Council
Under our previous ticketing system, it would sometimes take over a week for our employees to receive a response. With Freshworks, we can respond to every ticket within 24 hours....
20 Dec Digicall Assist
Digicall Assist understands that customer experience (CX) is at the heart of why someone chooses roadside assistance. So, it embarked on an ambitious digital transformation project to level up its customer service capabilities and future-proof its service....
19 Sep My Business
How Synergy helped one of Australia’s longest-running organisations deliver a seamless customer experience....
20 May Dial-a-Doctor
After-hours medical services, like Dial-A-Doctor, play an important role in supporting people who need care outside of business hours. And to do this vital work, they need reliable, intuitive technology to support their busy agents....
28 Feb Oxfam Australia
How Synergy Fusion has enabled Oxfam Australia’s
contact centre to continue operating during COVID-19...