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Synergy added to NZ Government Marketplace Pae Hokohoko

25 May Synergy added to NZ Government Marketplace Pae Hokohoko

Posted at 10:55h in Blog & News by
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Zendesk Premier Partner now an approved supplier for SaaS Digital Experience Software.

Synergy Enterprise Solutions Limited (“Synergy”), a trusted contact centre and customer experience advisor since 1999, today announced approval to be a supplier on New Zealand’s online government supplier Marketplace, Pae Hokohoko (“Marketplace”).

A significant development for Synergy, this also heralds a huge opportunity for the New Zealand government to more easily access leading customer and employee engagement solutions, leverage them within public sector organisations, and enable the delivery of e-citizen services.

 

Synergy has extensive experience delivering and supporting services within the New Zealand market, providing tailored solutions that drive efficiency and enhance performance. The company’s vast customer base includes local councils, major healthcare providers, retail organisations and public service providers. Synergy has been approved as a supplier of Managed Services as well as in the category of Consultant and Professional Services.

The addition of Synergy to Pae Hokohoko is a significant milestone in our journey and we are excited about leveraging the best practices from our decades of experience to partner with government agencies. The delivery of e-citizen services has become an anchor of the government’s relationship with its constituents and Synergy stands ready to support New Zealand’s digital acceleration efforts in this regard. Our partnership with Zendesk allows us to tap into their expertise as a provider of customer and employee experience solutions to drive better connections and improve efficiencies.
Chris Clark
Country Manager, New Zealand, Synergy Enterprise Solutions Limited.

In March 2024, Synergy solidified its partnership with Zendesk, the company providing the most complete AI solution for CX on the market. Approval to Marketplace allows New Zealand’s public sector agencies to leverage these solutions to deliver a superior citizen experience while also leveraging the solutions for productivity efficiencies in the workplace.

Being listed on the New Zealand government Marketplace through our Premier Partner Synergy is an exciting development for us in this market. Zendesk works with government agencies around the world, using technology to create stronger connections between citizens and their agencies. Synergy shares our vision of simplifying complexity and making it easy for organisations to build relationships. We are proud to be their partners in the delivery of services to the New Zealand government.
Lisa Munnings
Regional Vice President, APAC Partner Sales, Zendesk.

Synergy’s local presence in New Zealand is a key factor in its ability to provide exceptional service through a dedicated team of professionals. The company offers bespoke support and rapid response times, ensuring that clients receive timely and effective assistance. Synergy’s local expertise and commitment to the New Zealand market also positions the company as a trusted partner for organisations looking to enhance their workflow management capabilities.

Interested in learning about Zendesk?

If you’d like to book a demo or hear more about how Zendesk and Synergy Enterprise Solutions can help you create extraordinary customer and employee experiences, please get in touch

About Zendesk

At Zendesk, we’re on a mission to power exceptional service for every person on the planet. As the industry leader in customer experiences, we help businesses bring together the best of AI agents, workflow automation, and human agents for their customers and employees. With our software and expertise, businesses deliver service that increases customer loyalty and drives revenue at a reduced cost.

About Synergy Enterprise Solutions

Synergy Enterprise Solutions is a leading contact centre solution integrator specialising in cloud communications. We empower enterprises and government agencies to enhance customer and employee experiences through advanced solutions and specialised tools that boost workforce productivity and efficiency. Operating since 1999, we are renowned for our reliability and commitment to service excellence.

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