Synergy Enterprise Solutions and Spoke Phone announce partnership

Synergy Enterprise Solutions and Spoke Phone announce partnership

At Synergy Enterprise Solutions, our focus has always been helping organisations to achieve a consistent and personalised customer experience across all communication channels.

In keeping with this approach, we are thrilled to announce our partnership with Spoke Phone, a programmable cloud phone system on Twilio that enables a personalised customer journey beyond the contact centre.

Spoke Phone augments or replaces your PBX or cloud phone system with a programmable alternative that offers a range of capabilities to help back-office, field-based and management team members to have meaningful customer engagements.

Integrated into your CRM (Customer Relationship Management), customer data platform, and process workflows, it brings customer conversations and experiences to employees anywhere, on any device.

“Spoke Phone is a great fit to our evolving solution portfolio. It ensures the work you’ve done building a great customer experience within your contact centre continues when customers interact with the rest of your business. Spoke also offers further, rapid benefits to our Twilio Flex contact centre clients due to its pre-built integration and shared use of Twilio APIs.

SIMON SHANKS, GENERAL MANAGER, SYNERGY ENTERPRISE SOLUTIONS

Synergy’s first Spoke customers are already commenting on the benefits they’ve experienced since deploying Spoke, particularly when they’re required to have staff working from home due to COVID-19 precautions.

We are delighted to have Synergy Enterprise Solutions as a Spoke partner. Synergy has an impressive reputation for helping organisations improve CX with bespoke contact centre and CRM solutions. We’re excited to see Synergy embrace the programmability of Spoke to deliver the next generation of CX innovation for their clients.

CRAIG GERKEN, SPOKE PHONE, SVP ENTERPRISE SALES AND PARTNER CHANNEL

If you’d like to hear more about the power of Spoke Phone and Synergy Enterprise Solutions together to help your business drive a better customer journey, please get in touch

 

About Spoke Phone

Spoke Phone increase business outcomes 10x by democratising contact centre conversations across the entire enterprise. Today, only a small portion of employees are equipped to have highly-contextual personalised customer conversations (those in your contact centre or CRM). Spoke empowers the rest of the organisation (typically 12.5x more employees), to have the same high-quality contact centre like conversations and outcomes too. To achieve this, Spoke replaces existing PBX and cloud phone systems with a programmable alternative built on Twilio, that puts customers in total control of every conversation so they can maximise every outcome.

About Synergy Enterprise Solutions

Synergy Enterprise Solutions has been at the forefront of designing and managing customer experience applications and architecture since 1999. Their team of consultants, engineers, developers and salespeople are highly experienced in all aspects of contact centre and customer relationship management technology. Synergy provides fit-for-purpose, best-practice technology solutions from simple implementations to large-scale complex deployments, consultancy and custom developments to help solve your business challenges.