Resources

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_empty_space height="15px"][vc_column_text] Synergy partners with Zendesk, a complete customer experience solution trusted by 100,000 brands globally. [/vc_column_text][vc_empty_space height="15px"][vc_column_text]Synergy Enterprise Solutions has launched a new partnership with Zendesk, an award-winning customer experience solution connecting over 100,000 brands with hundreds of millions...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] How Selwyn District Council is enabling support services across departments with Synergy Enterprise Solutions and Freshworks [/vc_column_text][vc_empty_space height="15px"][vc_column_text]Selwyn District Council (SDC) serves a fast-growing district in New Zealand’s South Island. It provides essential services to the residents, such as...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] How Synergy Enterprise Solutions and Freshworks helped Tasman District Council transform their ITSM [/vc_column_text][vc_empty_space][qode_simple_quote text_title_tag="p" author_title_tag="h6" background_color="#f9f9f9" simple_quote_text="Under our previous ticketing system, it would sometimes take over a week for our employees to receive a response. With Freshworks, we...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="grid" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][qode_video_box disable_hover="yes" video_link="https://youtu.be/LJgIHHl8HfQ" video_image="3486"][/vc_column][/vc_row] ...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] How Synergy helped Relationships Australia Queensland modernise their contact centre telephony platform [/vc_column_text][vc_empty_space][qode_simple_quote text_title_tag="p" author_title_tag="h6" background_color="#f9f9f9" simple_quote_text="It’s changed the way we see and do things, and you can see it in our metrics. We’re getting through to more clients,...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_empty_space height="15px"][vc_column_text] Synergy Enterprise Solutions is excited to announce our partnership with Kore.ai, a global leader in conversational AI helping companies deliver extraordinary experiences. [/vc_column_text][vc_empty_space height="15px"][vc_column_text]At Synergy Enterprise solutions, we offer customers a complete contact centre solution that covers design,...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Delivering superior CX at the roadside. [/vc_column_text][vc_empty_space][qode_simple_quote text_title_tag="p" author_title_tag="h6" background_color="#f9f9f9" simple_quote_text="Ian and the Synergy team were instrumental in delivering an intelligent bespoke CX solution that has helped us achieve a ‘next level’ customer roadside assistance experience. It has been...

Traditional business planning models say that the business strategy should dictate the technology strategy which in turn dictates the CX technology we implement. But what if we have this upside down? If we’re striving to be customer-centric, why are our customers at the bottom of...

Traditional business planning models say that the business strategy should dictate the technology strategy which in turn dictates the CX technology we implement. But what if we have this upside down? If we’re striving to be customer-centric, why are our customers at the bottom of...