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Traditional business planning models say that the business strategy should dictate the technology strategy which in turn dictates the CX technology we implement. But what if we have this upside down? If we’re striving to be customer-centric, why are our customers at the bottom of...

Traditional business planning models say that the business strategy should dictate the technology strategy which in turn dictates the CX technology we implement. But what if we have this upside down? If we’re striving to be customer-centric, why are our customers at the bottom of...

How Synergy helped one of Australia’s longest-running organisations deliver a seamless customer experience....

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Synergy proves to be the right medicine for after-hours healthcare service Dial-A-Doctor...

How Synergy Fusion has enabled Oxfam Australia’s
contact centre to continue operating during COVID-19...

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