Systems Integration and
The need for systems integration derives from a requirement to treat otherwise stand-alone components as a homogenous entity. This brings many benefits to an organisation such as improvements to productivity, reducing operational costs and expedite information flows.
Our key specialisations include:
Custom augmentations and enhancements to contact centre systems; specialising in Twilio Flex, Amazon Connect and Genesys
Embed contact centre functions into primary business applications such as CRM (Freshworks, Zoho etc) and service desk
Access to customer profile database for automation and routing purposes
Bespoke softphone and mobile application development
Desktop and backend integration to CRM, ERP, call centre, telephony and UC platforms
Consulting and Professional Services
Our consultants and engineers are renowned for their broad multi-vendor solution knowledge, sound business understanding and problem-solving ability. Our team hails from strong business and technology consultancy backgrounds having previously worked for recognised telecommunications providers, consultancy and clients.
Our consulting and professional services include:
Cloud migration
Digital transformation
Technology roadmap
Vendor capability and proposal reviews
Customer experience and engagement best practice
Business analysis and requirements
Return on investment analysis and total cost of ownership modelling
Solution and architecture design
Test strategy and execution
Support and Maintenance
Delivering class-leading support is a mixture of good technical expertise, robust processes and solid support systems. We tailor our support solutions to meet the needs of your business and base these on industry best practice – such as ITIL. So, whether you need business hours cover on a bespoke application or 24x7x365 support on mission critical systems, we can help.
Tailored to meet your business requirements:
Guaranteed response time
Business hours and 24x7x365
Phone, email and live-chat support
Vendor liaison
Technical account management
Customer success