System Integration and Application Development

Systems Integration and
Application Development

The need for systems integration derives from a requirement to treat otherwise stand-alone components as a homogenous entity. This brings many benefits to an organisation such as improvements to productivity, reducing operational costs and expedite information flows.

Our key specialisations include:

Custom augmentations and enhancements to contact centre systems; specialising in Twilio Flex, Amazon Connect and Genesys

Embed contact centre functions into primary business applications such as CRM (Freshworks, Zoho etc) and service desk

Access to customer profile database for automation and routing purposes

Bespoke softphone and mobile application development

Desktop and backend integration to CRM, ERP, call centre, telephony and UC platforms

Consulting and Professional Services

Consulting and Professional Services

Our consultants and engineers are renowned for their broad multi-vendor solution knowledge, sound business understanding and problem-solving ability. Our team hails from strong business and technology consultancy backgrounds having previously worked for recognised telecommunications providers, consultancy and clients.

Our consulting and professional services include:

Cloud migration

Digital transformation

Technology roadmap

Vendor capability and proposal reviews

Customer experience and engagement best practice

Business analysis and requirements

Return on investment analysis and total cost of ownership modelling

Solution and architecture design

Test strategy and execution

Support and Maintenance

Managed Services

Delivering class-leading support is a mixture of good technical expertise, robust processes and solid support systems. We tailor our managed services to meet the needs of your business and base these on industry best practices – such as ITIL. So, whether you need business hours covered on a bespoke application or 24x7x365 support on mission-critical systems, we can help.

Tailored to meet your business requirements:

Guaranteed response time

Business hours and 24x7x365

Phone, email and live-chat support

Vendor liaison

Technical account management

Customer success

Talk to us.

Our experts can help you find the right solution for your business.