Freshdesk Contact Centre Logo

Switch to the right phone system for your business

Freshdesk Contact Centre (formerly Freshcaller) is a complete cloud call centre trusted by over 6,000 businesses of all sizes. Scalable, reliable and secure to assist businesses that are focused on reaching customers through inbound or outbound calls.

Key Benefits


Empowers your teams to create and respond to all opportunities with full context.


Upgrades your current phone technology to a state-of-the-art routing and voice AI engine.

Beautifully simple

Minimum-fuss, maximum-love voice platform built just for you – access from any browser or native iOS & Android mobile apps:

- CRM integrations

- Agent-assisted PCI-DSS payment gateway

- Workforce management

Freshcaller by Freshworks Dashboard

Customer Success

Kiwi Quads Logo

KiwiQuads increases sales by 50%, with Freshcaller.

Vetshop Australia Logo

VetShopAustralia decreases ticket resolution time by 20%, with Freshcaller.

Blys Logo

One of Australia’s growing wellness brands decreases call handle time by 47%

Request a demo.

Contact us to get started with Freshcaller.