Freshdesk Messaging by Freshworks Logo

Better customer experiences start with Freshdesk Messaging

Freshdesk Messaging (formerly Freshchat) is a modern messaging platform built for teams to engage prospects and customers at scale – on the website, mobile app, in-product, and social channels. Bring your support and messaging workflow together with Freshdesk integration.

Key Benefits


Simplify work for your agents with richer context, better collaboration tools and easy-to-use interface


Use intelligent chatbots and powerful automation to reduce repetitive tasks for your team


Get closer to your visitors and customers, solving problems faster and increasing customer satisfaction

Freshchat by Freshworks Dashboard

Customer Success

Kiwi Quads Logo

MakeMyTrip increases agent efficiency by 3x using Freshchat.

Klarna Logo

Klarna wows its 80,00,000 customers with instant responses and rapid resolutions with Freshchat.