Freshdesk by Freshworks

Delight your customers and win them for life

Engage with your customers on their terms across channels of their choice. Ditch siloed solutions and tie all support channels together into a continuous customer experience. Deliver support via phone, live-chat, email, social, Facebook Messenger, WhatsApp and more, and unify customer communications on a single platform to deliver a consistent service.

Key Benefits

Quick to setup and easy to use

Focus on your customer, not on the tool.

Self Service

Help your customer world-wide solve queries 24x7 with support portals personalised to their language and time zone.

Multi-channel Support

Know your customers better and support them with context, no matter how they choose to contact you.

Productive Agents

Save your agent’s time by automating repetitive tasks so they can focus on customers instead.

Customer Success

University of Sydney Logo

Freshdesk reduces first response time at the University of Sydney.

Bridgestone Logo

Freshdesk helps Bridgestone set up an intuitive helpdesk.

Jeanswest Logo

Freshworks helped Jeanswest improve customer service operations.