Freshservice is an IT service management tool packed with powerful automations and built for modern users. It gives agents an intuitive user interface which requires minimal to no training and customisable to IT and non-IT needs. Awarded in 2018 as Gartner Peer Insights Customer’ Choice for IT Service Management (ITSM) tools.
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Maintain records of contracts, hardware, software, and other assets, including all details from acquisition to expiry
Turn your service desk into a highly engaging and fun experience for your agents
Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road