Freshservice by Freshworks

Everything you need for IT support

Freshservice is an IT service management tool packed with powerful automations and built for modern users. It gives agents an intuitive user interface which requires minimal to no training and customisable to IT and non-IT needs. Awarded in 2018 as Gartner Peer Insights Customer’ Choice for IT Service Management (ITSM) tools.

Key Benefits

Multi-channel support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person

Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from acquisition to expiry

Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents

Best rated Mobile App

Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road

Freshservice by Freshworks Screenshot

Customer Success

Officemax Logo

Freshservice helps OfficeMax deliver efficient, customer centric IT services,

HelloFresh Logo

Freshservice allowed teams at HelloFresh to improve the tracking and quality of their data.