Freshservice is an IT service management tool packed with powerful automations and built for modern users. It gives agents an intuitive user interface which requires minimal to no training and customisable to IT and non-IT needs. Awarded in 2018 as Gartner Peer Insights Customer’ Choice for IT Service Management (ITSM) tools.
Key Benefits
Multi-channel support
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Information at your fingertips
Maintain records of contracts, hardware, software, and other assets, including all details from acquisition to expiry
Gamify your service desk
Turn your service desk into a highly engaging and fun experience for your agents
Best rated Mobile App
Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road
Customer Success
Freshservice allowed teams at HelloFresh to improve the tracking and quality of their data.