Implementing the exact customer engagement solution you need is easier than you think. Meet Synergy Fusion, a fully customisable omni-channel contact centre to streamline your customer service and communications.
Powered by Twilio Flex, the world’s leading cloud communication platform, further enhanced by Synergy – built to suit how you work and what you need.
Key Benefits
Manage customer interactions from any channel
Unlimited innovation to deliver the perfect experience
Immediate visibility of the metrics that matter most
Insights to manage every conversation with context
Increase efficiency with AI assist and automation
Rapid deployment and flexibility to operate anywhere
Powered by:
Core Customer Experience
Artificial Intelligence
Call Recording
In-Queue Callback
Live Monitoring
Outbound Dialler
Quality Management
Realtime Dashboards
Report Builder
Skills Based Routing
Omni-Channel
Voicemail
Visual IVR
The Customer Experience Advantage
Omni-Channel Engagement
Maximise agent productivity and streamline outbound campaigns
Orchestrate customer outreach via voice, SMS, email and other channels
Interaction Management
Effectively view and manage current and historical customer interactions
Capture specific information for ongoing customer management
Geolocation
Rapidly identify call trends by location to identify service outages, faults or hotspots
Pinpoint a caller’s location using their mobile phone’s GPS coordinates
Secure Payments
Accept credit payments over the phone in a secure, PCI-DSS compliant manner
Agent assist with real-time transaction status visible instantly whilst on the phone