Synergy’s cloud-based outbound dialler simpliﬁes the process by maximising your agent’s phone time by accurately predicting when customers will be available, optimally pacing dialling, and ﬁltering out unproductive calls.
A personalised experience is ensured, and metrics around agents’ success can be tracked to improve your call centre. Automated outreach via additional channels such as SMS, email and social media ensure your message breaks through the clutter.
Streamline outbound campaigns with increased connection rates
Improve operational efficiency and reduce costs
Maximise agent productivity and reduce idle time
Integration with business systems including Salesforce CRM
100% cloud-based with Software as a Service (SaaS) model