Synergy Enterprise Solutions and Kore.ai announce partnership

Synergy Enterprise Solutions and Kore.ai announce partnership

Synergy Enterprise Solutions is excited to announce our partnership with Kore.ai, a global leader in conversational AI helping companies deliver extraordinary experiences.

At Synergy Enterprise solutions, we offer customers a complete contact centre solution that covers design, implementation, and maintenance. And as your trusted advisor, we’ve recognised the industry is facing increased staffing and technology challenges since the COVID-19 pandemic. 

It’s why we’re excited to partner with Kore.ai, a Leader in Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022

Kore.ai helps companies provide convenient, timely, and personalised services for customers, agents, and employees via voice and digital channels. By embracing the world’s first AI-native end-to-end Contact Centre as-a-Service (CCaaS) solution, companies can address dynamic call volume and assist their agents with relevant information, while improving customer experience at scale.  

There’s no doubt the contact centre industry is experiencing one of the most challenging times in its history. This is why investing in a proven AI technology platform has never been more important. Kore.ai offers a sophisticated, multi-pronged approach that gets to the true intent behind natural language. This will help our customers automate voice and digital interactions to deliver extraordinary experiences at scale.

IAN DE SOUSA, MANAGING DIRECTOR, SYNERGY ENTERPRISE SOLUTIONS.

Kore.ai uses a unique multi-engine approach to decipher customer requests. Multiple AI models process conversations before results are ranked to determine the best interpretation. The platform also includes the ability to program subtle nuances in spoken language. As a result, virtual assistants can better communicate, understand, and respond to user requests.

Kore.ai’s purpose is to help companies deliver extraordinary experiences for customers, contact centre agents, and employees. As an experienced and trusted contact centre partner, Synergy continues to address the post-pandemic challenges faced by the industry, making them the perfect fit as our partner across the ANZ region. The partnership brings together Kore.ai's conversational AI technology leadership and Synergy's domain expertise that will help dynamically alter the CX landscape in the region.

ASHRUT KHATTER, HEAD OF APAC DIGITAL TRANSFORMATION SOLUTIONS & SALES, KORE.AI

With predictions that automated agent interaction will grow to 10% by 2026 (up from the current 1.6%), now is the perfect time to see how conversational AI can transform your customer experience. 

If you’d like to book a demo or hear more about how Kore.ai and Synergy Enterprise Solutions can help enhance your digital transformation, please get in touch.

 

About Kore.ai

Kore.ai is a global leader in enterprise conversational AI platforms and solutions, helping enterprises automate voice and digital interactions that deliver extraordinary experiences for their customers, contact centre agents, and employees worldwide. More than 200 global 2000 companies trust Kore.ai’s experience optimisation (XO) platform and industry solutions to automate conversations and deliver extraordinary outcomes for over 200 million users worldwide. Kore.ai is recognised as an enterprise conversational AI platform market leader by top analysts. The company is headquartered in Florida USA, with offices in India, the UK, Japan, South Korea, Europe, South America, and the Middle East. Visit kore.ai to learn more.

About Synergy Enterprise Solutions

Synergy Enterprise Solutions has been a trusted content centre and CRM advisor since 1999. We’re here to help you delight your customers and empower your teams by optimising the management of your omni-channel communication solutions. Our highly experienced and accredited team design and deliver customised, best-practice technology solutions to help solve your business challenges.