Synergy Enterprise Solutions partners with Zendesk

Synergy Enterprise Solutions partners with Zendesk

Synergy partners with Zendesk, a complete customer experience solution trusted by 100,000 brands globally.

Synergy Enterprise Solutions has launched a new partnership with Zendesk, an award-winning customer experience solution connecting over 100,000 brands with hundreds of millions of customers globally.

The partnership aligns with our ‘Future Contact Centre’ initiative, which aims to deliver better end-to-end customer engagement. Zendesk helps perfect the customer experience by enabling organisations to:

  • Drive personalised omnichannel conversations
  • Maximise agent efficiency and engagement
  • Automate with AI (pre-trained with real customer interactions)
  • Intelligently optimise quality and performance
  • Securely scale and adapt services.

We’re proud to be a Zendesk Premier Partner and join forces with a company that has helped over 100,000 customers globally with its award-winning customer experience solutions. This partnership aligns with our company strategy to offer complete solutions that help build lasting relationships with customers and empower the employees who serve them.

IAN DE SOUSA, CEO, SYNERGY ENTERPRISE SOLUTIONS.

Zendesk helps save customers time and money, with research showing an average 286% return on investment in three years. The solution also earned the #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2 in 2023.

As a partner that shares our purpose of making it easy for companies and customers to create meaningful connections, Synergy Enterprise Solutions is the perfect fit. Synergy also has extensive experience designing and delivering enhanced customer and employee experiences. We’re excited to partner with Synergy to help companies unlock the power of everyday customer interactions and make those experiences extraordinary.

LISA MUNNINGS - REGIONAL VICE PRESIDENT, APAC PARTNER SALES, ZENDESK.
If you’d like to book a demo or hear more about how Zendesk and Synergy Enterprise Solutions can help you create extraordinary customer and employee experiences, please get in touch.

 

About Zendesk

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. The company was conceived in Copenhagen, Denmark, and today operates in more than 20 countries around the world.

About Synergy Enterprise Solutions

Synergy Enterprise Solutions has been a trusted contact centre and customer experience advisor since 1999. We thrive on finding innovative ways to deliver better customer experiences and help empower end-to-end digital customer engagement.