24 Jul Maurice Blackburn
Synergy implemented a fully automated language services contact centre solution using Twilio Flex in three weeks—that’s 80% quicker than our legacy platform....
Cloud Contact Centre Tag
23 Oct The Hello Co.
Synergy implemented a fully automated language services contact centre solution using Twilio Flex in three weeks—that’s 80% quicker than our legacy platform....
20 Dec Digicall Assist
Digicall Assist understands that customer experience (CX) is at the heart of why someone chooses roadside assistance. So, it embarked on an ambitious digital transformation project to level up its customer service capabilities and future-proof its service....
20 May Dial-a-Doctor
After-hours medical services, like Dial-A-Doctor, play an important role in supporting people who need care outside of business hours. And to do this vital work, they need reliable, intuitive technology to support their busy agents....
28 Feb Oxfam Australia
How Synergy Fusion has enabled Oxfam Australia’s
contact centre to continue operating during COVID-19...