24 Jul Maurice Blackburn
Synergy implemented a fully automated language services contact centre solution using Twilio Flex in three weeks—that’s 80% quicker than our legacy platform....
Customer Experience Tag
15 Jul How to get the most out of AI for your contact centre
Today’s contact centres are looking to newer, more complex technologies to boost customer satisfaction and improve agent productivity. And one of the most promising technologies on hand is Artificial Intelligence (AI). ...
08 Jun How to choose the right self-service tools for your contact centre
Your customers want their problems solved, and they want them solved now. Not when your contact centre opens at 8 am, not when they progress in the queue to finally speak to a human. And they want it on their device or channel of choice....
25 May Synergy added to NZ Government Marketplace Pae Hokohoko
Synergy Enterprise Solutions Limited (“Synergy”), a trusted contact centre and customer experience advisor since 1999, today announced approval to be a supplier on New Zealand’s online government supplier Marketplace, Pae Hokohoko (“Marketplace”)....
23 Oct The Hello Co.
Synergy implemented a fully automated language services contact centre solution using Twilio Flex in three weeks—that’s 80% quicker than our legacy platform....
14 Mar Selwyn District Council
SDC began working with Synergy Enterprise Solutions and Freshworks to introduce a flexible, easy-to-use, and cost-effective solution that could better support its organisational transformation goals....
27 Nov Tasman District Council
Under our previous ticketing system, it would sometimes take over a week for our employees to receive a response. With Freshworks, we can respond to every ticket within 24 hours....
20 Dec Digicall Assist
Digicall Assist understands that customer experience (CX) is at the heart of why someone chooses roadside assistance. So, it embarked on an ambitious digital transformation project to level up its customer service capabilities and future-proof its service....
20 May Dial-a-Doctor
After-hours medical services, like Dial-A-Doctor, play an important role in supporting people who need care outside of business hours. And to do this vital work, they need reliable, intuitive technology to support their busy agents....