24 Jul Maurice Blackburn
Synergy implemented a fully automated language services contact centre solution using Twilio Flex in three weeks—that’s 80% quicker than our legacy platform....
CX Strategy Tag
08 Jun How to choose the right self-service tools for your contact centre
Your customers want their problems solved, and they want them solved now. Not when your contact centre opens at 8 am, not when they progress in the queue to finally speak to a human. And they want it on their device or channel of choice....
23 Oct The Hello Co.
Synergy implemented a fully automated language services contact centre solution using Twilio Flex in three weeks—that’s 80% quicker than our legacy platform....
19 Sep My Business
How Synergy helped one of Australia’s longest-running organisations deliver a seamless customer experience....