24 Jul Maurice Blackburn
Synergy implemented a fully automated language services contact centre solution using Twilio Flex in three weeks—that’s 80% quicker than our legacy platform....
Freshworks Tag
15 Jul How to get the most out of AI for your contact centre
Today’s contact centres are looking to newer, more complex technologies to boost customer satisfaction and improve agent productivity. And one of the most promising technologies on hand is Artificial Intelligence (AI). ...
14 Mar Selwyn District Council
SDC began working with Synergy Enterprise Solutions and Freshworks to introduce a flexible, easy-to-use, and cost-effective solution that could better support its organisational transformation goals....
27 Nov Tasman District Council
Under our previous ticketing system, it would sometimes take over a week for our employees to receive a response. With Freshworks, we can respond to every ticket within 24 hours....